📦 Shipping & delivery conditions

1. General shipping information

  • - Shipping from: EU, Germany

  • - Shipping with: DHL, Deutsche Post

  • - Shipping days: Mon-Fri, within 3-5 working days (after receipt of payment)

2. shipping service provider

We ship exclusively with DHL (or a comparable shipping partner) – insured and with tracking.

IMPORTANT: The shipping costs include various surcharges and taxes that are withheld by DHL.
We pass on the shipping costs (including packaging) almost 1:1 to you and earn nothing at all!

3. shipping costs by region

Destination country / region Shipping costs Free shipping from Special features
Germany 6,66 € up to 1kg
7,66€ up to 3kg
8,66€ up to 5kg		 from 99 € Shipping up to 5 kg, shipping with insurance & shipment tracking
EU Member States 14,66 € up to 2kg
16,66 € up to 5kg		 from 130 € Shipping up to 5 kg, shipping with insurance & shipment tracking
Switzerland, UK 22,95 € up to 1kg
24,45 € up to 3kg
25,75 € up to 5kg		 – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *
Norway 22,75 € up to 1kg
26,50 € up to 3kg
29,95 € up to 5kg		 – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *
Turkey 29,99 € up to 5kg – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *
USA, Canada 45,99 € up to 5kg – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *
Japan, Southkorea 35,95 € up to 1kg
45,99 € up to 5kg		 – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *
Australia 49,99 € up to 5kg – Shipping up to 5 kg, shipping with insurance & shipment tracking
Customs & import duties at recipient (DDU) *

4. notes on delivery *

For deliveries outside the European Union, additional customs duties, taxes, and fees may apply.
These are to be borne by the buyer and are not covered by us. (See section 5.)
Please check with your customs authorities about possible charges.

  • Shipping is currently limited to 5 kg per parcel.
  • For heavier shipments, please contact us in advance.
  • The delivery time may vary depending on your country's customs procedures.

 

5. Customs & taxes (for non-EU customers)

📦  Note for customers outside the EU:
Orders to countries outside the EU are DDU (Delivery Duty Unpaid)!

This means that import duties such as import sales tax and customs duties, if applicable, are to be borne by the buyer upon delivery!

These are not included in the product price or shipping.

6. Packaging & sustainability

We ship as plastic-free as possible and use recycled cardboard wherever possible.

7. Return shipment

Here you will find the Return and Refund Policy as well as information on cancellation.

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